Alton Ace Hardware

Lydia Azout a month ago

Ace is seriously underrated! I had a wonderful experience overall—the staff was incredibly attentive, knowledgeable, and genuinely helpful. They have a great selection of hardware and supplies, and I was pleasantly surprised to discover an unexpected toy section featuring LEGO and Pokémon cards! Truly a one-stop shop. I highly recommend this location in particular, especially because of the exceptional care and attentiveness of the staff.

Axel Font 2 months ago

I was In and Out and staff was Helpful. Ran in quick bought a key lock for realtor door and had a key made. Fast and Easy! Best of Luck!

Matthew Sadownick 6 months ago

Ace Hardware on Miami Beach is exactly what a neighborhood hardware store should be—reliable, well-stocked, and genuinely helpful. Every time I’ve walked in, the team has gone out of their way to actually help—not just point, but problem-solve. That level of service is rare. The store is clean, organized, and surprisingly well-stocked for its size. Whether it’s a quick household fix or something more specific, they almost always have what I need—and if not, they help figure out the best alternative. I’ve noticed some lower-star reviews, and honestly, I don’t quite get it. My experience has consistently been the opposite—friendly, knowledgeable staff and a smooth, easy shopping experience. Also have to give a huge shoutout to Susan—she’s the best. I’ve been working with her for years, and she always goes above and beyond to make sure everything is taken care of. That kind of consistency and care is what keeps me coming back. Highly recommend—this is my go-to for anything I need around the house.

Yeimil SR 6 months ago

I am extremely disappointed with the service at this Ace Hardware location. As a returning customer, I expected a much higher level of transparency and customer care. I attempted to exchange an item and was told that returns are not accepted. However, this policy is not stated anywhere on the receipt. Instead, I was told that the policy is “posted” somewhere on top of the counter, which is neither clear nor sufficient communication to customers at the time of purchase. To make matters worse, when I contacted their customer service line, I was informed that because this is a franchise, each store can make decisions at its own discretion. While I understand how franchises operate, this should not come at the expense of consistent and fair customer experience. As a General Manager in retail, I make it a priority to ensure that all customers are clearly informed of any final sale items before completing their purchase, and that policies are explicitly stated on receipts. Transparency is key to building trust, and unfortunately, that was completely lacking here. This experience was very disappointing, and I hope this location takes steps to improve communication and customer service

Ana Mosquera 7 months ago

I appreciate that one team member was very helpful during my visit. However, this was the only helpful person out of 4! Particularly the cashier’s demeanor felt unfriendly, and several employees appeared distracted rather than engaged with customers. The store has great items, and with more attentive service, it could provide a much better experience.